OBH Help Center

Search for what you need help with. If you don’t find what you’re looking for you’ll be presented with options to contact a member of our support team directly

Question How do I return an order?
AnswerYou can return your products in 3 easy ways.

I. Request a return online

1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
2. Wrap and seal your products in their original packaging.
3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
4. We’ll check your returns and credit your refund to your card, bank account, PayPal or Tabby account within 4-15 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Return Voucher.

II. Call for a pick-up

1. Wrap and seal your products in their original packaging.
2. Call us on 00971504044660 to schedule a pick-up time and location.
3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
4. We’ll check your returns and credit your refund to your card, bank account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.

Question Can I book a return online?
AnswerYes, you can make your return online in a few easy steps:

  1. Go to the Order History page in your My Account section.
  2. Click on the order from which you want to return products.
  3. Select the specific products you want to return.
  4. Click ‘Return selected items’.

After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

Please do check our returns policy first to know which products you can return.

Question When will you pick up the products I want to return?
AnswerWhen you call us to request a return, we’ll arrange a convenient time and day for our delivery partner to pick up your items.
Question What if I am not at home when my order arrives?
AnswerIf you are not at home, our delivery partner will call you to schedule a day and time that is convenient for you.

If you miss this delivery, they will make two more attempts.

Question Where is Same Day and Next Day Delivery available?
AnswerSame Day and Next Day Delivery is available to select locations in Dubai, Sharjah and Ajman
Question What payment methods do you accept?
AnswerCredit Cards: At OBH, our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards.

Cash on Delivery: For customers without access to a credit card, we accept Cash on Delivery (COD)