OBH Help Center
Search for what you need help with. If you don’t find what you’re looking for you’ll be presented with options to contact a member of our support team directly
I. Request a return online
1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
2. Wrap and seal your products in their original packaging.
3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
4. We’ll check your returns and credit your refund to your card, bank account, PayPal or Tabby account within 4-15 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Return Voucher.
II. Call for a pick-up
1. Wrap and seal your products in their original packaging.
2. Call us on 00971504044660 to schedule a pick-up time and location.
3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
4. We’ll check your returns and credit your refund to your card, bank account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.
- Go to the Order History page in your My Account section.
- Click on the order from which you want to return products.
- Select the specific products you want to return.
- Click ‘Return selected items’.
After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.
Please do check our returns policy first to know which products you can return.
If you miss this delivery, they will make two more attempts.
Cash on Delivery: For customers without access to a credit card, we accept Cash on Delivery (COD)